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FAQs

Frequently Asked Questions

You're in the right place. Whether general questions, product specifications, asking for a quotation, purchasing, or need technical assistance, we are happy to provide fast and efficient services to you.

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How long is the warranty period of the machine?

12 months (All the wear and tear parts are excluded).

Where can I get spare parts for the machinery?

SINGIP stocks a full array of parts for all of the machinery.

Can I custom order machinery?

Yes, most of our machinery can be custom configured to match specific needs.

How do you ensure the stability of long - term operation of glass machines?

We conduct rigorous endurance tests on all glass machines before they leave the factory. During the production process, we select high - quality components and materials with excellent durability.

How are your glass machines packaged?

To be packed in containers suitable for long distance ocean transportation. Our glass machine packaging is filled with shock-absorbing materials such as pearl cotton and film to protect the machine from damage during transportation. Wooden box packaging can be upgraded as an option.

Do you provide on-site installation and training?

Yes, we offer global installation services and operator training programs.